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Vacancies at Eclipse Legal Systems
 
IT Service Desk Analyst
Intelliteach, London, £23k-£28k, depending on skills & experience (06.03.10)
Intelliteach is the world’s largest legal specific service desk company. We provide service desk support to over 80,000 law firm users in 20+ countries. We require IT Service Desk Analysts to join our expanding team in our newly opened London office. You will provide 1st and 2nd line support remotely via telephone or email. You will log, track and own the query through to resolution, escalating when necessary. Skills and qualities required: Excellent customer service and interpersonal skills are essential + Previous experience working in a law firm + Good understanding of applications (especially MS Office), networking and hardware concepts + Troubleshooting skills + An excellent telephone manner. Fluent French particularly welcomed. To apply Send your covering letter and CV to sbevan@intelliteach.co.uk quoting reference LTI-0310-013.

Accounts Support Consultant
£16k-£25k, dependent upon skills and experience, Bradford
You will join our growing Support & Consultancy team working with end-users of our Proclaim Accounts software. The first port of call for clients using our Accounts software, you will be taking and resolving queries that arrive via phone and email. Dealing mainly with cashiers/legal accounting staff, you will not only solve problems/skills gaps that individuals are experiencing with specific software features, but you will also often need to guide them through specific legal accounting and legislative procedures to enable them to get the most from our system. The role may also require liaison with our Accounts development team to work on software enhancements and ongoing development projects. Essential skills/qualifications/qualities:
• A background in either legal cashiering, or legal accounts software support
• At least 12 months’ working knowledge of solicitors’ accounting rules (SAR)
You will be excellent communicator at all levels – both with clients and colleagues. A confident and assertive nature will be required on occasions, as will an appreciation of the urgency and importance of our clients’ needs. A dynamic approach to problem-solving is particularly valuable. Knowledge of Microsoft software and IT in general is desirable, but the role does not depend on in-depth technical knowledge. Full training will be given on our Proclaim software.

Support Consultant
£13k-£18k, dependent upon skills and experience, Bradford
You will join our existing Support team, providing assistance to users of our Proclaim Case Management software. You will provide first-line support to our clients, who make contact with our Support team primarily via telephone, but also via email, fax, and the Eclipse website. Dealing with a varied level of IT user, from novices through to technical administrators, you will take initial enquiries and lead them through to a successful resolution. Enquiries will be mainly related to our bespoke Proclaim software, but will also involve Microsoft products and networking. Essential skills/qualifications/qualities:
• Graduate – possibly Computer Science or related discipline
• A thorough knowledge of Microsoft Windows, Word and Excel
• Some knowledge of networking and hardware issues
• Excellent communication and organisational skills
• Residing within easy travelling distance of our Bradford office
You will be an excellent communicator at all levels – both with clients and colleagues. An appreciation of the urgency and importance of our clients’ needs is desirable, and some experience in an IT support environment is advantageous but not mandatory. Full training will be given on our Proclaim software.

Accounts Software Trainer
£16k-£30k, dependent upon skills and experience, Bradford + UK travel
You will join our existing Accounts Consultancy team, providing training and ongoing support to users of our Proclaim Accounts software. You will be responsible for delivering initial product training and ongoing consultancy services for our clients. The role involves all of the following:
• Delivering of classroom-style, pre-prepared training sessions for small groups (between 1-6 individuals)
• Preparation of training documentation, and related administrative tasks
• Delivering pre-prepared and bespoke sessions to clients at their premises
• Provision of ongoing consultancy to our clients regarding their use of our Proclaim system
Essential skills/qualifications/qualities:
• Confident communicator with all levels of IT user
• Strong knowledge of legal accounting procedures/Solicitors Accounts Rules
• Excellent organisational skills
• Full driving licence
A desire to provide first-rate service to our clients is important, as is an appreciation of the urgency of our clients’ needs.

Software Trainer
SalaryNegotiable, dependent upon skills and experience, to £25k, Bradford + UK travel
You will join our existing team, providing training and ongoing support to users of our Proclaim Case Management software. You will be responsible for delivering initial product training for our clients. The role involves all of the following:
• Delivering of classroom-style, pre-prepared training sessions for small groups (between 1-6 individuals)
• Preparation of training documentation, and related administrative tasks
• Delivering pre-prepared and bespoke sessions to clients at their premises
Essential skills / qualifications/qualities:
• Confident communicator with all levels of IT user
• Strong IT skills, with knowledge of Microsoft Windows, Word and Excel
• Excellent organisational skills
• Full driving licence
• Willingness to travel UK-wide, including overnight stays where required
A desire to provide first-rate service to our clients is important, as is an appreciation of the urgency of our clients’ needs.

Please submit CVs to Darren Gower at darren.gower@eclipselegal.co.uk

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All other jobs
 
SolCase Developer
Henmans LLP, Oxford, Salary negotiable, 12 month contract (09.03.10)
Solcase developer required for 12 month contract (with possible further extension). To take responsibility for day to day maintenance of a wide range of case types. Must have sound knowledge of Solcase and be able to hit the ground running. Any experience of SOS would be desirable but not essential.
For further information please contact Colin Paice at colin.paice@henmansllp.co.uk NO AGENCIES

Test Team Lead
Law Form, London, circa £40k, 18 month contract (09.03.10)
Our client is a large international law firm with offices across the UK. With the firm going through considerable expansion within its ICT team, it is now seeking an IT Testing Lead for an 18 month fixed term role. Working from their offices in the City you will take responsibility for test activities undertaken by the firm in the following areas: Application Functionality System Load/Volume Deployments User Access Reports, inquiries and notifications templates integrations dashboards workplaces preparation/review of test environments Analysis of Test Results Managing UAT periods Coordination of corrections required by test results Ideally with a background in the professional services arena, and with some experience of working in the test arena with Elite, you will need at least three years experience in the testing arena and first class communication skills, both written and oral. The role is for an initial fixed period of 18 months. Please contact nlawrence@cogencesearch.com or call Nigel Lawrence on 0207 397 1591.

ERP Implementation Guide Consultant
Software Vendor, London, Long term contract, Top Hourly Rates (03.03.10)
Our International client develops time, billing and financial software for Law firms. They are currently looking for an ERP Implementation Guide Consultant for a long term contract. You will provide guidance, strategy, and contributions in the creation of an ERP Implementation Guide to be utilised by an internal team who conduct implementations for external customers. You will be responsible for the successful and timely delivery of this Implementation Guide. You will need to have the following experience to be considered:
- Proven track record or experience as a key author/contributor in the creation of an ERP Implementation Guide.
- PMP certification preferred or thorough knowledge and demonstrated execution of project management methodology including documentation.
- Strong project management experience working in a large organisation with cross-functional global teams.
- Thorough knowledge of operations processes and interdependencies required.
- Ability to maintain confidentiality of sensitive information.
- Ability to effectively interact with senior level management.
This role will require some international travel, mainly to Australia and the United States. Email your CV to darren.kantor@jplgroup.com

IT Service Desk Analyst
Law Firm, based in Leeds, circa £25k (03.03.10)
This international Law Firm has relocated their IT services hub to a prestigious technology centre in the heart of Leeds. You will be required to provide remote IT support from a Global IT Service Desk. Your main responsibilities will be accepting calls from customers and creating/updating tickets in the IT Service Desk System accurately, providing 1st line support by analysing the Incident or Request and provide a suitable work-around or resolution for the customer as quickly as possible, providing 2nd line support /further research assistance to IT colleagues (globally) if required, ensuring knowledge of new resolutions and known issues are shared with your team and manager and documented, liaise with 3rd line support & 3rd Parties on Incidents, problems and Changes that you are not able to resolve (after relevant research, skills and team knowledge has been exhausted), some project work, administration of customer accounts in applications. For this role you will ideally come from a Law Firm IT support environment. You will be required to work Monday to Friday 12:30pm - 9pm, this is subject to change. If you are interested in joining a leading Law Firm who will give you an opportunity to build your career then email your CV to darren.kantor@jplgroup.com

Sales Specialist - Legal Software
London, £35k + generous OTE (03.03.10)
Our client is an international supplier of information and information technology solutions to the legal and professional service sectors. It is part of a major global organisation. With business going through a period of sustained growth, the company is now seeking a Sales Specialist to join its team focussed on selling its industry leading CRM software to both existing and new clients of the business in the UK and Europe. Working with the company’s Client Account Managers, you will be joining a highly professional and well organised sales team. Ideally a graduate and with experience of selling software solutions to the legal/professionals service sectors, you will need first class communication skills and to be able to liaise with Senior ICT and Practice Managers. The company offer excellent on-going career opportunities and generous benefits. Please contact Nigel Lawrence at Cogence Search 0207 397 1591 or email your CV to nlawrence@cogencesearch.com

Head of Business Development
Tikit, London (25.02.10)
We have a vacancy within our Sales and Marketing team based from Gough Square for a Head of Business Development. The primary aim of the role is to successfully lead, manage and promote Tikit’s profile in the Legal, Accountancy and Professional Services market and beyond. We are looking for someone who can develop and lead the implementation of strategies, which will shape our future business and provide the best possible service and information to our Clients and Business Partners, taking responsibility for the growth and quality of Tikit’s marketing activities. The successful candidate must possess drive, motivation and acute attention to detail in ensuring all sales and marketing opportunities to Tikit are captured and explored, have significant and extensive work experience within the legal and professionals services market and have a proven track record in the execution of strategic sales and business development. Responsibilities will include (but not limited to): Lead and oversee the development and growth of profitable new business. Develop strong working relationships with Partner and Client relationship. Plan and organise conferences, events, case studies and Sales and Marketing campaigns. Assist with response to tenders and request for information as and when required. Work with Tikit’s PR agency to develop a press strategy ensuring Tikit maximises all possible PR opportunities through press releases, article submission and white papers. We are looking for a candidate with a professional presentable appearance, who has excellent interpersonal skills, is a logical thinker and has the ability to work with a team of like minded professionals. Please submit your CV with a covering letter outlining your recent work experience to careers@tikit.com

Applications Developer
Higgs & Sons Solicitors, Brierly Hill, 35 hours per week (18.02.10)
The primary responsibility for the role is to develop and support the firm's case management, matter management, document management, workflow and related applications as well as web technologies and third party applications. Main Duties and Responsibilities: • Develop, enhance and support applications used within the firm, this includes: case management systems, matter management, document production/workflow, intranet, extranet and website • Produce end user training manuals for existing and new systems developed • Perform end user training for existing and new systems developed • Responsible for the testing of existing and new systems developed • Analyse and identify business areas where technology can be used to enhance efficiencies • Perform maintenance programming and correction of identified defects • Create, document, and implement test plans • Create and maintain technical documentation using defined technical documentation templates • Perform related duties as assigned • Establish a detailed program specification through discussion with clients, end users, suppliers or third parties • Devise solutions to predicted problems, evaluating other options • Work as part of a team, which may be established purely for a particular project • Test sample data-sets to check that output from the program works as intended • React to problems and correcting the program as necessary • Evaluate the program's effectiveness • Increase program operating efficiency and adapting to new requirements, as necessary • Conduct user acceptance testing to ensure the program can be used easily, quickly and accurately • Recreate steps taken by the user to locate sources of problems • Consult manuals, periodicals and technical reports to learn new ways to develop programs and maintain existing skills and knowledge • Willing to undertake any training, as and when necessary. Other responsibilities: • Provide support to users as required • Ensure logged calls are escalated in accordance with agreed SLA's • Ensure that documentation standards are followed and system documentation is kept up to date • Any other reasonable ad hoc duties required • On occasion working outside of normal office hours when it is impractical to work during normal working hours. Performance measures: • Demonstrable application development experience • Knowledge of database architecture and design • Ability to interpret written requirements and technical specification documents • Ability to code software according to published standards and design guidelines • Flexible and can do attitude, ability to perform under pressure • A commitment to quality and a thorough approach to the work. Technical Specification: • Case Management development experience (Solcase development and/or Axxia development would be desirable) • SQL • ASP • VB and Java script • VBA • Reporting packages, ideally SQL Reporting Services • HTML. Please reply to Helena Tonks, HR Officer at Helena.Tonks@higgsandsons.co.uk

Senior Installation Engineer
Tikit, West London (18.02.10)
We have a vacancy within our Network and Infrastructure team based from Park Royal for a Senior Installation Engineer. The role will be varied and will include attending a number of client sites around the UK and outside and will involve installation and configuration of a wide range of IT equipment including but not limited to Servers, Workstations, Laptops and associated Peripherals, software ranging from network O/S, applications and utilities. Pre Sales consultancy as required. The successful candidate must be IT qualified in the following: Microsoft, Citrix, Cisco, VMWare and have broad IT experience and knowledge of current technologies. We are looking for someone who has considerable and proven experience ofMS Windows Server OS and MS Exchange, including SBS, Security/Firewall. Has an in-depth knowledge of MS Active Directory and IP and Citrix experience. The successful candidate must have a professional presentable appearance, have excellent interpersonal skills, is a logical thinker and has the ability to work with a team of like minded professionals. Travel is an essential requirement for this role. Please submit your Cv with a covering letter outlining your recent work experience to careers@tikit.com

Litigation Support/e-discovery Sales Specialist
London, circa £60k + excellent OTE (18.02.10)
This is an outstanding opportunity to join one of the leading consultancies providing litigation support and e-discovery solutions to the legal and professional services sectors. Based in London and with extensive opportunities for business development across Europe, The Middle and Far East, you will be joining an industry leader. The company provide a genuine consultancy service aimed at providing a best –fit solution to their clients who currently include a number of the leading law firms and accountancy practices across the world. You will need a strong background in the litigation support/e-discovery arena and the ability to lead consultancy based sales. The company has a strong team ethic, dynamic and highly regarded leadership and a first class name within the sector. For further details contact Nlawrence@cogencesearch.com or call me on 0207 397 1591

Development Assistant
Wright Hassall LLP, Leamington Spa (17.02.10)
Due to the expansion of the IT Team, we are looking to recruit a Development Assistant to join our team based in our offices in Leamington Spa. The person we’re looking for will be responsible for a number of software and system related development projects. Types of projects here include development and support of our Case Management solutions/workflows, creating bespoke reports for our clients and management team, performing SQL queries, integration projects around our systems from a data perspective and SharePoint support/development using standard tools such as ASP.Net etc. Systems in use within our firm include Elite, VisualFiles, WorkSite, Copitrak, SharePoint. Experience/knowledge of working with these systems in a legal context would be a distinct advantage but not essential. For further information please contact Amy Ginn at amy.ginn@wrighthassall.co.uk NO AGENCIES

Support and Infrastructure Assistant
Wright Hassall LLP, Leamington Spa (17.02.10)
Due to the expansion of the IT Team, we are looking to recruit a Support and Infrastructure Assistant to join our team based in our offices in Leamington Spa. The person we’re looking for will most likely be someone who’s perhaps worked eg on a helpdesk and who’s looking to further enhance their technical skills and networking/infrastructure knowledge. In addition to delivering support to our users on all aspects of our systems, the successful candidate would also welcome the opportunity to expand their skill set to encompass the technologies and systems in use within our firm. Examples here include VMWare, Citrix, Exchange, Microsoft Server/Windows, Backups, HP Networking and blade/san technology. Experience in some of these areas would be an advantage. Most importantly, the candidate should desire to deliver a first class support service to our staff whilst having the opportunity to develop technical knowledge/skills. For further information please contact Amy Ginn at amy.ginn@wrighthassall.co.uk NO AGENCIES

IT Technician
Law Firm, London, 6 month fixed term contract - £25-£30k pro rata (17.02.10)
One of London's leading property and litigation firms is looking to hire an IT Technician to join their successful practice for at least a 6 month fixed term contract with the possibility of the role going permanent. You will deal with day to day desktop support, hardware support and be responsible for supporting IT users throughout the firm. To be considered for this role you will ideally come from a Legal or Professional service background with IT industry experience. You will need to have knowledge of the the following IT areas: Managing Windows SBS 2003, Windows Server 2003, Active Directory and MS Exchange Server 2003. + Configuring and supporting Sonicwall Firewalls and SSL VPN appliances. + Supporting and developing Local Area networks. + Knowledge and experience of supporting Microsoft Windows XP in a networked environment and troubleshooting and supporting Microsoft Office 2003. + Knowledge of telephone systems required for support of in house telephone system. + Experience of Printer troubleshooting and maintenance. Experience using: Veritas or Symantec Backup Exec or similar + Symantec AntiVirus Corporate Edition or similar + Microsoft SQL Server 2005. It would also be an advantage if you have experience with the following: Digital dictation software. + Case management software. Ability to communicate to all levels of staff and to all users regardless of their level of IT proficiency. Ability to effectively prioritise and execute tasks in a high-pressure environment. This is a great opportunity to join a firm that care about their staff and who are currently offering a 6 month fixed term contract that can lead to a permanent role with career progression. Email CVs to darren.kantor@jplgroup.com

InterAction Assistant Project Manager
Law Firm, London, 12 months ftc, to £55k (16.02.10)
Our client is a top 20 full service international law firm. about to go through a major CRM refresh, the firm is now looking for an Assistant to their CRM Project Manager. Working from their offices in Central London, the responsibilities for the role will include: Rapidly gain an understanding of the independent work streams of the project and assist in their management as well as action tasks appropriately under the supervision of the CRM Project Manager + Gain a sound knowledge of the existing project plan/schedule for the current phases Gain an understanding the firm’s Project Management Framework, which includes: maintenance of and monitor risk/issues logs escalating to higher authority as required + assist in the development of project schedules + assist in the management of project budgets. With the CRM Project Manager liaise with all groups impacted by the project, planning and scheduling as necessary, in particular the Head of Marketing Services & Marketing Services' CRM Team. Assist in the handover of revised and new business process to existing operations as well as all affected documentation. Gain an understanding of Marketing Services' CRM Compliance documentation which details all its business processes. With the project team ensure the solution is data protection and SRA regulations compliant and to that end understand and adhere to the firm's data protection and SRA policies and procedures. With the project team ensure the project is completed successfully on time, within budget and to an agreed quality. From time to time advise and support the marketing and business development teams on projects relating to the upgrade from an advisory and process perspective. You will need: A full understanding of database structures and data processing with InterAction 5.5 + Sound grasp of CRM best practice and relationship intelligence in law firms + Analytical Experience, knowledge of data manipulation programs or relational databases essential (InterAction, Access, Excel) + Effective written and verbal communication skills, in particular ability to liaise and consult to international staff + Ability to train and/or create training manuals + Previous law firm experience. This is for a 12 month fixed term period. Please contact Nlawrence@cogencesearch.com or call Nigel on 0207 397 1591.

InterAction Conversion Specialist
Law Firm, London to 6-months temporary contract, circa £50k pro rata (16.02.10)
Our client is an International Law Firm about to undergo a major refresh of its CRM system. With the CRM Project Manager and core Project Team develop and execute a strategy for converting all InterAction Windows Client to Web Client users on time. The strategy will include all risks and their mitigation, data impacts and their management, as well as a detailed deployment/training schedule and communication. Duties and Responsibilities: To assist the CRM Project Manager and the wider Project Team deliver the solution in accordance with project documentation + With the CRM Project Manager and core Project Team develop and execute a strategy for converting all InterAction Windows Client to Web Client users on time and to budget + Concerning conversion, identify and document all risks and their mitigation, data impacts and their management, as well as a detailed deployment/training schedule and communication + Gain a sound understanding of the firm's conversion and associated synchronisation settings, routines and behaviours, including Smart-Connect + In respect of the above gain a sound understanding of Web Client behaviours including contact updates and their settings and Contact Types and Data Change Management + Gain a sound understanding of DWS' Data Audit Strategy, Data Cleansing Strategy and Data Entry Standards + Rapidly gain a high level understanding of the independent work streams of the project, being proactive in escalating/managing effectively the impacts of conversion on other work streams + Establish regular and timely issues/risks/progress/reporting meetings with the CRM Project Manager + Assist in progress reports to project sponsors, project teams and resource managers + With the CRM Project Manager and wider project team engage/liaise with all groups impacted by conversion, and particularly Marketing Services' CRM Team + Plan, schedule and run demonstrations, training, meetings and workshops + Gain an appreciation of the DWS Project Management Framework but in particular recognise and be responsible for appropriate management of risks/issues, delivery schedule, project documentation management such as filing, creation and distribution, including taking project meeting minutes and following up where appropriate. Essential skill set: A full understanding of database structures and data processing with InterAction 5.5 + Sound grasp of CRM best practice and relationship intelligence in law firms + Analytical + Self starter requiring little supervision + Ability to build successful relationships with senior individuals of the firm + Ability to manage the firm's external suppliers + Experience, knowledge of data manipulation programs or relational databases essential (InterAction, Access, Excel). This is for a period of 6 months. Please contact Nlawrence@cogencesearch.com or call me on 0207 397 1591.

InterAction Specialist
Law Firm, London 2 months FTC, to £50k pro rata (16.02.10)
Our client is a top 20 international law firm. The firm is about to undergo a major upgrade to its CRM system and is now looking for a number of InterAction specialists to join its London based team. This role is for a fixed 2 month contract to be involved in data mapping the firm’s PMS-CRM system.
Main duties: To assist the CRM Project Manager and the wider Project Team deliver the solution in accordance with project documentation + With the CRM Project Manager and core Project Team pick-up, manage and run with the agreed methodology for data mapping between the firm's PMS-CRM systems + Following approval from either the CRM Project Manager or Business Development Managers, engage with key stakeholders to deliver the above + Continually review the exercise and suggest to the CRM Project Manager or Business Development Managers improvements and implement following discussion and agreement + Become the authority in the exercise and be the first point of contact for the Project Team and Business Development + Escalate and follow-up any issues with the CRM Project Manager or Business Development Manager + Assist in progress reports to project sponsors, project teams and resource managers + Plan, schedule and run demonstrations, training, meetings and workshops. You will need the following experience: Either an InterAction specialist or Business Development Manager with InterAction experience, where either has CRM system integration experience + Sound grasp of CRM best practice and relationship intelligence in law firms + Client, client structures and reporting + Experience with data mapping exercises through software integration + A grasp of database structures and data processing with InterAction 5.5. Please send your CV to Nlawrence@cogencesearch.com or call Nigel Lawrence on 0207 397 1591.

VB.Net Developer
Law Firm Manchester (contract 3 months) (12.02.10)
We are seeking a VB.Net Developer for an established law firm based in Manchester. The role is due to start ASAP. The ideal candidate will possess a proven track record working with VB.Net, ASP.Net, XML, development, testing, VBScript/Javascript, SQL Server – in terms of database administration/database design/SQL Programming and Case Management System experience. Legal/professional services sector experience is required. This is an initial 3 month contract, with the possibility of extensions. For further information please send your details in confidence to jon.brass@circlerecruitment.com

System Developer Role
Shoosmiths (11.02.10)
We have an opportunity for a System Developer to join the IS team at Shoosmiths which is an established Top 30 national law firm. You will be expected to develop applications in appropriate technologies that are fully aligned with Shoosmiths’ business processes. Testing all software developments, upgrades and bug-fixes in accordance with standard methodology as required and directed, you will carry out analysis into business requirements ensuring documentation is created and maintained for all system developments in line with Shoosmiths’ documentation standards. Where appropriate you will administer and maintain the Firm’s various systems in accordance with the needs of the business. You will provide a key point of liaison between relevant areas of the business and the IT department to ensure rapid response to all problems, ideas, issues and queries raised also resolving problems relating to applications and their use. You will work with other members of the department and the Firm to ensure effective change control is operated which will require that you have the ability to express ideas clearly in speech, email and documentation and with the confidence, maturity and stature to deal effectively with colleagues in all parts and at all levels of the business. This role will suit those who have a good understanding of IT systems and infrastructure and have knowledge of VB.NET, ASP.NET. Knowledge of VBA, VB6 and ASP is preferred along with report writing packages such as Crystal Reports and Microsoft SQL Reporting Services. An understanding of database principles and data manipulation is also desirable. You will have good A Levels/BTEC or equivalent and preferably be qualified to HND/BSc level or above. Experience in a law firm, professional services firm or other service sector industry would be an advantage. Please email your CV or for more information please email liz.hillebrand@shoosmiths.co.uk

Support Analyst Role
Shoosmiths (11.02.10)
We have an opportunity for a Support Analyst to join the IS team at Shoosmiths which is an established Top 30 national law firm. We are looking for a highly motivated individual who has the ability to deal with internal clients at all levels. Providing a 1st and 2nd line support service through the IS Desk and also by direct business contact via on-site support the successful applicant will need to be approachable and have a good customer focus. You will be expected to deliver the highest level of support and coaching to end users ensuring the most cost effective use of the business systems. You will be service driven with an inquisitive and analytical mind and good communication skills. You will also have the confidence to deal effectively with colleagues in all parts and at levels of the business. Working a 37.5 hour week your role will include staffing the IS Service Desk on a rota basis during core hours (currently Mon-Fri 8.00am to 6.00pm) managing the life cycle of a support incident through to resolution. Once established in the role you will be required to provide on-call "out of hours" 1st line support cover on a rota basis. You will also assist with IT relocations and moves and assist in other areas of the IS department as and when required. You will need to have a good understanding of IT systems and infrastructure and ideally have experience of providing support across multiple sites. Exposure to working to tight SLA’s and KPI’s is essential as is using your own initiative to resolve problems while working under pressure. This role will suit those who have experience equivalent to at least 2 years IT support in a service industry and who are qualified at ITIL foundation level or above. Familiarity with LAN (and WAN) technologies and some experience of dealing with telecommunications systems is essential. Preferably you will have experience of supporting telephone switches at an advanced level, exposure to 2nd and 3rd line support experience on reprographic appliances and working with OLA’s as well as a recognised relevant qualification and experience in a law/professional services firm or other service sector industry. Please email your CV or for more information please email liz.hillebrand@shoosmiths.co.uk

1st/2nd Line Support Analyst
Tikit (11.02.10)
Tikit has a vacancy for a 1st/2nd Line Support Analyst to work as part of our on-site Outsourcing Team, the successful candidate must have a current MCSE or be working towards it, experience of working within a small IT Support Team within a law firm preferable. The role will be based at a Clients site and we are looking for someone who has an in-depth experience of working with WindowsXP Pro,Vista or Windows7, Office 2003/ 2007, Digital Dictation (winscribe), Autonomy Interwoven, Deltaview, InterAction, Exchange 2003, SQL 2000/2005, Arcserve, Blackberry Enterprise Service, Equitrac, Mimesweeper, Windows 2000 & 2003 Server. The role will be varied and will include: Taking and logging of all support calls within the helpdesk system within predefined SLAs • Responding and solving any 1st /2nd line problems logged in the call queue assigned to the analyst • Escalate any 3rd Line calls to 3rd Line Engineer • Carry out regular checks to the IT infrastructure • Monitoring and managing the helpdesk mail inbox and log calls • Ensure backup tapes are changed daily checking for any errors and fix as necessary. We are looking for a candidate with a professional presentable appearance, who has excellent interpersonal skills, is a logical thinker and has the ability to work with a team of like minded professionals. Please send your CVand covering letter to careers@tikit.com

EMEA Channel Manager
Berkshire, £open (11.02.10)
Our client is a leader in the field of computer forensics and eDiscovery solutions. The company has a large global presence with over 28,000 users. Its products are widely regarded as industry leading and are deployed on over 10 million desktops worldwide. The company is now looking for a Channel Manager to be responsible for growing its revenue within the EMEA region through proactive management of resellers and focussed business development activities. Working with resale partners, you will be responsible for sustained and constant growth of license fee growth within the EMEA region and will be responsible for the development of business plans, identification of competitors, planning and participation in trade shows and conferences etc.
Of graduate calibre, you will need at least five years international sales experience, selling enterprise solutions to large organisations. Ideally, you will have knowledge of solution sales within the legal sector or sales of security applications (IDS, SIM or security policy applications ) or compliance applications such as Sarbanes-Oxley. You will need a proven track record of achievement and a strong understanding of selling through the channel. Exceptional interpersonal and influencing skills are a must. the post-holder will be expected to travel extensively in line with the role. This is an outstanding opportunity to join a recognised industry leader. Salary and benefits will be commensurate with experience and the senior nature of the role. Please contact nlawrence@cogencesearch.com or call Nigel Lawrence on 0207 397 1591 for a detailed job specification

IT Service Desk Analyst
Law Firm, based in Leeds, circa £25k (09.02.10)
This international Law Firm has relocated their IT services hub to a prestigious technology centre in the heart of Leeds. You will be required to provide remote IT support from a Global IT Service Desk. Your main responsibilities will be accepting calls from customers and creating/updating tickets in the IT Service Desk System accurately, providing 1st line support by analysing the Incident or Request and provide a suitable work-around or resolution for the customer as quickly as possible, providing 2nd line support /further research assistance to IT colleagues (globally) if required, ensuring knowledge of new resolutions and known issues are shared with your team and manager and documented, liaise with 3rd line support & 3rd Parties on Incidents, problems and Changes that you are not able to resolve (after relevant research, skills and team knowledge has been exhausted), some project work, administration of customer accounts in applications. For this role you will ideally come from a Law Firm IT support environment. You will be required to work Monday to Friday 12:30pm - 9pm, this is subject to change. If you are interested in joining a leading Law Firm who will give you an opportunity to build your career then email your CV to darren.kantor@jplgroup.com

.Net Developer x2
Systems Supplier, London to £40k (09.02.10)
Our client is a leading provider of software solutions to the legal and professional services sectors. Due to the company's on-going success within the market-place and a substantial number of client wins, the company are now looking for two further customer facing Developers to work on their software packages. Working from the company's head office in the City and with frequent travel to customer sites across the UK, the roles will focus on developing customisations to the company's software written in .Net and HTML which integrate to a SQL DBMS. As well as development work, the role will involve a customer facing element which will include training, specification definition and customisation handover. Of graduate calibre and with strong communication skills, you will need the following technical experience: SQL scripting, .Net ( ASP, XML, C#), MS SSIS/SSRS, VB, Web Services, HTML. Ideally, you will have experience of Accounting applications and you will need to be able to liaise with finance teams. You will need the ability to identify, scope and manage tasks and, whilst a strong team ethic is important, be self reliant and self motivated. The company is at the forefront of the legal technology arena and post-holders will have a high-profile within the legal technology sector. These roles offer exceptional opportunities to join an industry leading company. Please contact nlawrence@cogencesearch.com or call Nigel on 0207 397 1591 for details of the application procedure.

Project Managers x4
Software Vendor, London, to £65k + benefits (01.02.10)
Our client is an international supplier of technology to the Legal and Professional Services sectors. With business going through a period of sustained growth, the company is now seeking four further Project Managers to join their London based team. Working from the company head office and with frequent travel, the role will involve managing and developing the company’s consulting service projects, developing and enhancing service offerings, customer proposals and the implementation of billable consulting policies and procedures to ensure delivery of professional service to customers.
Post holders will be responsible for resource allocation including budgeting and personnel. The main responsibilities for the roles include: • Ensure services are delivered with appropriately detailed documentation, on time and within budget, • Determine appropriate revenue recognition, ensure timely and accurate invoicing and monitor receivables for project, • Analyse project profitability, revenue, margins, billing rates and utilisation, • Strive to improve current processes aligned with client demands, • Comply with and help enforce standard policies and procedures, • Ability to work to and deliver to strict deadlines, • Strong results-focus, including the ability to set and manage personal goals & deadlines, • Ability to monitor work, recognise issues & escalate to management in a timely manner, • Ability to operate with minimal supervision, • Must be mature, have the ability to travel, work away from home and work extended hours at short notice, • Demonstrate a proactive attitude to problem solving and dealing with potential roadblocks/issues, • Remaining on the forefront of emerging industry practices. Ideally with a background in Project Management within the legal sector ( or professional services), and degree educated, you will need a strong background in Project Management, ideally within a formal framework ( Prince2/MSP/ITIL). Ideally, you will have experience of rolling out Practice Management Solutions within the legal sector either working directly for a law firm or for a supplier into the sector. Salaries will be dependent upon experience. These roles offer exceptional opportunities to join a leading international supplier of technology to the legal sector. For an initial discussion, please send your CV to Nlawrence@cogencesearch.com or call Nigel Lawrence on 0207 397 1591.

Support/Training Analyst
Law Firm, London, to £35k (01.02.10)
Our client is an expanding City Law Firm. The firm now has a rare opportunity to join its friendly support team as an ICT Trainer/Support Analyst,
Working from their prestigious offices, the role will involve a mix of ICT support and training. Working within a small ICT team, you will take responsibility for the development and maintenance of training courses in both a 1-1 and classroom setting as well as training new members and training needs analysis. In terms of the support aspect, you will need broad experience of first and second line support on MS and Windows products including XP, Windows Server, Exchange, SQL Server as well as law firm applications such as PMS Software, Bighand, Worksite and Workshare. Ideally a graduate and with at least two years experience within the legal or professional services sector, you will need excellent communication skills, be able to manage your own workload and be a strong team player. Please contact Nlawrence@cogencesearch.com or call Nigel Lawrence on 0207 397 1591.

InterAction Manager
LPO Provider, South West, circa £35k (26.01.10)
Our client is a leading supplier of outsourced solutions to the legal sector. the company has an urgent opportunity for an InterAction Manager for an initial six month period but with the strong likelihood of the role becoming permanent. Working from the company’s office in the South West but with regular travel to customer sites both in the UK and internationally, the role will involve the following: Assist the effective management, development and improvement of client data and client databases through the provision of expert support to users, clients and Associates, acting as their initial point of reference. Account management duties, training and coaching others in the correct use of InterAction (IA). Undertake some business intelligence work to include both written analysis Position Objectives. Act as point of reference for all users, face to face, over the telephone and by email as required, providing expert IA support and customer service to our clients at a consistently high standard to agreed time lines. Support with the continuous enhancement of the content, presentation and quality of our clients' CRM databases. Support and development of the Reaction Server and E-merge. Line manage to the CRM Specialist and work closely with off shore manager to co-ordinate offshore teams work. Business intelligence software: run and when needed design financial reports in Business Objects (supplying the senior management team - and others - with management information). Analyse data (financial and non-financial) and produce written reports/summaries. This is an excellent opportunity to join a rapidly expanding and highly regarded supplier of solutions to the legal sector. Please contact nlawrence@cogencesearch.com or call 0207 397 1591.

IT Application Developer
Law Firm, North West England, £30k-£35k + benefits (25.01.10)
One of the fastest growing law firms in the UK is looking to add a number of IT Developers to their lively IT Team. This is a company that encourage their IT staff to want to introduce new technologies, new ideas and new solutions which will improve the firms business and development strategies. In this role you will develop case management systems and other applications as required by the business. You will work with the internal client base to identify requirements and translate their needs. You will be involved in complex applications and have to manage and prioritise your own workloads which will include meeting deadlines and developing more junior members of the team. You will need to have proven technical ability with an excellent understanding of Microsoft products as well as expertise in OO Development and RDBMSs. This position requires experience of programming in a commercial environment using the following technologies: Practice or Case Management Application or .NET equivalent + RDBMS, SQL Server or equivalent. We are also looking for candidates to have technical experience in at least 1 of the following areas: Elite, Visualfiles, SQL Server, .Net, C#, Sharepoint. The ideal candidate will enjoy the challenge provided by working within a fast paced environment where projects can range from small change requests to large scale enterprise wide application developments. The Firm are offering a fantastic career path and good salary along with an excellent benefits package, so if you are interested in this opportunity then email you CV to darren.kantor@jplgroup.com

Technical Services Analyst
Law Firm, North West England, circa £27k + Benefits (25.01.10)
This leading Law Firm are looking to expand their IT Department by hiring a Technical Services Analyst to support and develop the firms current and future technical infrastructure. In this role you will be responsible for providing expertise in developing and administering the current technical infrastructure, provide Information Systems with in-depth understanding of network architectures, provide support & practical assistance in the investigation and evaluation of emerging technologies, correct installation, configuration, upgrade, monitoring and maintenance of all hardware and associated software products and proactively monitor and maintain the firms current and future security infrastructure. To be considered for this role you need to have technical infrastructure management, control and development, design configuration, maintenance and support experience with the following: Network – infrastructure – firewalls, switches, routers + Networking topologies and protocols + Remote access + Systems data and security + Intranet/internet/extranet services + Telecommunications systems + Network performance. You should also have experience providing 3rd line technical infrastructure support of an organisations network LAN /WAN infrastructure including telecommunications, desktop services, server services, routers, switches, remote access services and Firewalls. This is a great opportunity to join a firm who offer a fantastic working environment and a structured career path, so if this sounds like the role for you email your CV to darren.kantor@jplgroup.com

Application Support Analyst
Taylor Vinters, Cambridge (21.01.10)
Shift patterns Monday-to-Friday, coverage from 8:00am til 6:00pm
Taylor Vinters is looking for an Application Support Analyst. This is an exciting opportunity to gain experience in an outstanding firm that strives to be the best in industry and is committed to the development of its people. Job Purpose: To help facilitate the introduction of new or revised products and services by the IT team. To manage and deal with requirements for application support through the introduction, installation, support and review of a product, liaising where needed with other members of the team, specifically the IT Trainer. To enable the exploitation to the full advantage of the benefits offered by Microsoft Office, associated products, and others. To assist other members of the team in delivering help, assistance and training on those and other products. To provide a second/third line support capability for the applications in use within the firm. To work with others in the team to evaluate, introduce and implement new products or versions of products that will improve the operational efficiency of the firm and the service offering to its clients. To work with other members of the team in providing help and assistance as and when required to all members of staff. Accountabilities - the role holder will be responsible for: • Dealing with and assisting helpdesk in dealing with requests for assistance on the Microsoft range of desktop applications, Word, Excel, Publisher and PowerPoint. • Liaising with the Helpdesk Leader to ensure that outstanding Helpdesk requests are resolved using internal and external resources as available, or requesting additional resource from the IT Director. • Design and scoping of IT projects to improve the levels of IT services to the firm and external clients. Working with the Lead Analyst Programmer and IT Director.• Interaction with key market leaders and the management team to discuss and understand the business imperatives that they have and how IT may help contribute to the success of the firm. Essential that the Lead Analyst/Programmer and IT Director are involved in discussions, scoping and delivery. • Collaborative working with the IT Director to put strategic long-term project proposals together to meet the firm's aspirations and business plan objectives. • Technical support and advice to the IT team to assist in the delivery of existing and new systems deployed within the firm. • Regular and overflow Helpdesk cover as and when required either by absence, sickness, holiday or availability. Essential skills: • Excellent knowledge of Microsoft applications, specifically, Word, Excel, PowerPoint, Publisher and Outlook. • Appreciation of browser based technology as applied to intranet and extranets, ideally gained through use of Microsoft SharePoint. • Experience of VBA and scripting skills • Ability to document solutions in a manner that is in keeping with the firm's standards • Ability to communicate effectively with all members of staff. • Innovative and logical approach to designing IT solutions. • Flexible and adaptive approach to working. Desirable Skills: • Knowledge of the processes that lawyers and secretaries undertake in their day-to-day roles. • Appreciation of document management and digital dictation software. Benefits • Life Insurance • 25 days holiday • Pension (non contributory) • Private Medical Cover • Child Care Vouchers. To apply for this role please send your CV and covering letter stating your current salary to HR@taylorvinters.com for the attention of Suzi Byatt.

Financial Systems Developer
Law Firm, London to £38k (21.01.10)
Our client is a highly regarded International Law Firm with offices across the UK. As part of an ongoing expansion within its technology team, the firm is now seeking a Financial Systems Analyst to join its London based technology department. The main responsibility for the role is to support the firm’s financial and related applications including its Practice Management, Time recording and integrated applications including case and document management systems. Ideally with a background within the legal sector or with at least two years experience within a professional services environment, you will need a experience of the following; SQL Server 2000/2005 database administration and development, SQL reporting tools, Excel/VBA (ideally VB.Net). The role is part of a small team and you will have exposure to a wide range of projects and responsibilities. The firm is widely regarded as offering a friendly, professional environment and is investing heavily in technical environment. Please contact nlawrence@cogencesearch.com or call Nigel Lawrence on 0207 397 1591.

Helpdesk Leader
Taylor Vinters, Cambridge (21.01.10)
Monday to Friday, from 8:00am til 6:00pm
Taylor Vinters is looking for a Helpdesk Leader to join our IT team. Job Purpose: the support of the IT systems in use at Taylor Vinters is vitally important in enabling an ability for people to do their work and communicate with clients and also to do that efficiently and effectively. To be responsible for the supervision, management and operation of the helpdesk facility and its staff. To ensure that the resolution and management of calls meet the stated service level agreements to include the appropriate escalation where necessary to internal and external experts. To be responsible for the reporting and monitoring of the helpdesk systems and staff. To work with the IT Director and other members of the IT team to deliver a high-quality help and assistance. To ensure that there is a continuity of Helpdesk cover for the stated hours that the firm requires, presently this is 8:00am until 6:00pm. The role holder will be responsible for: • Application of standardized methods and procedures to the operation of the Helpdesk facility to deliver a quality service to the firm as evidenced by the commitment to and delivery of services to published standards. • Recording, resolution and reporting of helpdesk calls. • Supervision of staff performing helpdesk duties to ensure optimum levels of call resolution delivery together with the correct levels of reporting. • Documentation of helpdesk procedures and liaison with the IT trainer to produce appropriate material that may be used to improve the skill levels and address areas of knowledge improvement. • Monitoring and ensuring the conformance of all staff with the Corporate Guidelines and Office Handbook in IT operation. • Provide service and assistance to other members of the IT team as and when required to help them to achieve their objectives. • To be in attendance at group or team meetings and training sessions as and when requested. • To behave in a courteous manner at all times and to maintain a smart and presentable appearance. • To work collaboratively with the IT Director to put strategic projects together to meet the firm's aspirations and business plan objectives. • To provide Technical support and advice to the IT team and to assist in the delivery of existing and new systems deployed within the firm. • To assist with regular and overflow Helpdesk cover as and when required either by absence, sickness, holiday or availability. Essential skills: • Excellent knowledge of Microsoft applications, specifically, Word, Excel, PowerPoint, Publisher and Outlook. • Appreciation of browser based technology as applied to intranet and extranets, ideally gained through use of Microsoft SharePoint. • Knowledge of and ability to deliver ITIL based approaches to the operation of the IT Helpdesk. • Ability to document solutions in a manner that is in keeping with the firm's standards. • Ability to communicate effectively with all members of staff in both written and spoken form. • To behave in a courteous manner at all times and to maintain a smart and presentable appearance. • Flexible and adaptive approach to working. • On occasions you will be required to work at other locations mainly in the UK but possibly outside the UK too. Desirable Skills: • Previous experience of providing IT support in a legal firm environment or similar • Appreciation of document management and digital dictation software. Benefits • Life Insurance • 25 days holiday • Pension (non contributory) • Private Medical Cover • Child Care Vouchers. To apply for this role please send your CV and covering letter stating your current salary to HR@taylorvinters.com for the attention of Suzi Byatt.

Web Applications Developer
Based in Brighton, £32k + Benefits (19.01.10)
A sound knowledge of C#, ASP.NET using Visual Studio 2008 is essential and commercial experience using AJAX techniques to improve the UI experience is highly desirable. Essential skills: • C# • ASP.NET (2.0) • Javascript • AJAX • CSS • HTML • SQL • VS2008 • Excellent communicator • Attention to detail • Team player, but also able to work on own initiative • Excellent planning and organisational skills • Able to quickly grasp existing projects and build on them
Desirable skills: • Experience in developing CRM or document management solutions within browser environments • Experience in configuring Windows 2003/2008 servers, IIS6/7 and Linux configuration experience
In addition to coding skills, we are looking for someone with a very keen eye for fresh, simple & effective user interfaces and able to demonstrate this (by way of a mini project based on a specification from us). For an application form, please visit www.quill.co.uk or send your CV to maria.hadfield@quill.co.uk